Support

Puffy's Sesh & Planner

Questions, bugs, or something not working right? Send us a message below. You can also send one from the app: Me › About Puffy's › Contact support.

Contact support

Quick help

• Back up your data. Everything you log stays on your phone. To keep a copy, open Me › Your data › Back up everything and save the file somewhere safe. Restore from backup on the same screen brings it back, on this phone or a new one.
• Erase your data. Open Me › About Puffy's › Erase all my data. It deletes everything Puffy's keeps on that phone and can't be undone, so back up first if you might want anything back. We don't hold a copy of your journal, so there's nothing to delete on our side.
• A shop's pin or details are wrong. On the Map tab, open the shop and tap ⚑ Report. Pick what's wrong and, if you like, describe it (for example, the shop's new address). Reports come to us, not the shop or the state. For a problem with a license itself, contact your state's licensing agency.
• Map or search not loading. Check you're online, then try again in a minute; the free map services we use can be briefly busy.

Accessibility

We want Puffy's to work for everyone. The app is built to work with screen readers (VoiceOver and TalkBack) and keyboards, honors your device's reduce-motion setting, and has its own options under Me › Accessibility: larger text and reduce motion. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 level AA and keep improving. If something is hard to use, tell us with the form above and we'll work on it.

Free, confidential help, 24/7

• SAMHSA National Helpline (treatment referrals and information): 1-800-662-4357
• 988 Suicide & Crisis Lifeline: call or text 988
• In an emergency, call 911.